PPM Service Policy

Transparent and fair pricing

We believe in honest and transparent pricing that is clearly communicated to our clients. Solar systems require very low maintenance over time. Failures in power electronics often appear at the very beginning and end of their useful life. Early-life failures are more common than random failures during useful life, so we are waiving any truck roll or hourly fees for the first 12 months.

Common failures in solar systems are typically internet connectivity-related and don’t affect production. Example: The WiFi password was changed, and the internet gateway is no longer able to connect (we can still work with you over the phone/Zoom/Facetime at no cost to help restore connectivity). Phone consultations must be scheduled with the office in advance.

Phone consultation for PPM Solar customers

Troubleshooting assistance for existing PPM customers is provided free of charge by phone. Common issues include: reading error codes, restoring monitoring issues due to connectivity, production evaluation, simple resets, etc. Time limit is 1 hour per issue.

Service of existing customers

Truck roll fee

Waived for the first 12 months from interconnection
$250 within 60 mile radius from the office
$1/mile beyond 60 miles

Labor

Waived for the first 12 months
1 hr of work is included with the truck roll fee. Beyond 1 included hour:
1 technician – $90/hr
2 technicians – $150/hr
If the issue is covered under PPM limited workmanship warranty, labor is free of charge

Materials

Waived for the first 12 months
Equipment under the manufacturer’s warranty is replaced at no material cost, labor cost only
Equipment covered under PPM limited workmanship warranty is replaced at no cost

Service or solar systems installed by others

Currently, we limit our service to existing PPM customers only.